tk788's Privacy Policy
Your personal information is extremely important to us. tk788 keeps every piece of your data secure through SSL encryption and strict security measures.
Introduction and Scope
tk788 ("we", "us", "platform") operates a safe and reliable online entertainment service for players in Bangladesh. This Privacy Policy ("Policy") explains what information we collect about you when you use our website, register, or use any of our services, how that information is used, who it may be shared with, and what steps we take to protect your data.
By using tk788's services, you are considered to have agreed to this Privacy Policy. This Policy is an integral part of our Terms and Conditions. If you disagree with any part of this Policy, please stop using our services and contact us.
Information We Collect
tk788 may collect your personal information in various ways. The categories of information collected are described in detail below:
a) Registration Information
- Full name (as it appears on your national ID or passport)
- Date of birth (for age verification — you must be 21 years of age or older)
- Email address and mobile number
- Username and password (stored in encrypted form)
- Current address and nationality
b) Identity Verification Information (KYC)
- Photo of national ID (NID) or passport
- Bank account or mobile banking details (bKash, Nagad, Rocket, Upay)
- Proof of current address (utility bill or bank statement)
c) Automatically Collected Information
- IP address, device type, and operating system
- Browser type and version
- Cookies and session data
- Platform activity logs (login times, gaming history, financial transactions)
- Navigation patterns and usage behavior on our site
Purpose of Data Collection
We collect and process your personal information for the following legitimate purposes:
- Account Management: To create, verify, and maintain your account.
- Service Delivery: To smoothly operate tk788's gaming, sports betting, and other entertainment services.
- Financial Transactions: To process deposits and withdrawals — via bKash, Nagad, Rocket, Upay, or bank transfer.
- Identity and Age Verification: To confirm that the user is 21 years of age or older.
- Fraud Prevention: To detect and prevent illegal activity, money laundering, and fraudulent transactions.
- Responsible Gaming: To identify risky behavior in accordance with our Responsible Gaming Policy.
- Customer Support: To resolve your issues and provide live chat assistance.
- Promotional Communications: To inform you about bonuses, offers, and important updates with your consent.
- Legal Obligations: To comply with applicable laws and regulations.
Data Sharing and Cookies Policy
Sharing Information with Third Parties
tk788 never sells your personal information. However, in certain circumstances we may share necessary information with trusted third parties:
- Payment Processors: With bKash, Nagad, Rocket, Upay, and authorized banks to complete transactions.
- Identity Verification Services: With authorized verification partners to complete the KYC process.
- Technology Partners: For platform operations, security analysis, and technical support.
- Legal Authorities: To government authorities or law enforcement agencies based on a court order or legal obligation.
- Business Transfers: In the event of a merger, acquisition, or asset transfer, where this Policy will continue to apply.
We have data processing agreements with all third parties that ensure they use your information only for specified purposes and maintain appropriate security.
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser.
Cookies we use:
- Essential Cookies: For login sessions, security tokens, and the platform's basic functionality. These cannot be disabled.
- Functional Cookies: For your preferences, language settings, and personalized experience.
- Analytics Cookies: To monitor site usage and improve services (anonymous statistics).
- Security Cookies: To detect fraud and prevent unauthorized access.
You can control or delete most cookies from your browser settings. However, disabling essential cookies may limit some features of the platform.
Data Security and Retention Period
Data Security Measures
tk788 applies industry-leading security measures to protect your personal information:
- SSL/TLS Encryption: All data transmission between you and our servers is protected by 256-bit SSL encryption.
- Password Hashing: Your password is never stored in plain text — only strong cryptographic hashes are used.
- Two-Factor Authentication (2FA): To prevent unauthorized access to your account.
- Access Controls: Only authorized personnel can access specific personal data, and all access is logged.
- Regular Security Audits: Periodic security assessments are conducted by third-party experts.
- Data Minimization: We collect only the information that is necessary — no excess data is collected.
- Firewall and Intrusion Detection: Round-the-clock network monitoring and protection.
In the event of a security breach, we will notify affected users as quickly as possible and take all steps to remedy the damage.
Data Retention Period
We retain your personal information only for as long as is necessary to fulfill the purpose for which it was collected or to comply with legal obligations:
- Active Account Data: For the full duration that the account remains active.
- Transaction Records: Financial transaction records are retained for at least five years after account closure.
- KYC Documents: Identity verification documents are retained after account closure for the period required by applicable law.
- Support Records: Customer service communication records for a minimum of two years.
- Cookie Data: Retention periods vary by cookie — session cookies are deleted when the browser is closed, persistent cookies last a maximum of one year.
Once the specified retention period ends, we securely delete or anonymize your information.
Your Rights
Your Rights Regarding Personal Information
You have the following rights regarding your personal information. To exercise these rights, please contact us:
- Right of Access: The right to know what information we hold about you and to receive a copy of it.
- Right to Rectification: The right to request correction of inaccurate or incomplete information.
- Right to Erasure: The right to request deletion of your information in certain circumstances (though this may not be possible where legal obligations apply).
- Right to Restrict Processing: The right to request that processing of your information be temporarily suspended in certain circumstances.
- Right to Data Portability: The right to receive a copy of your information in a structured, machine-readable format.
- Right to Object: The right to object to certain types of data processing, particularly in the case of marketing communications.
- Right to Withdraw Consent: The right to withdraw consent at any time for information processed on the basis of consent.
We will endeavor to respond to any request you make within thirty business days of receipt. For complex or multiple requests this timeframe may be extended, but we will notify you in a timely manner.
Privacy of Minors
tk788's services are for persons aged 21 or older only. We do not knowingly collect personal information from anyone under the age of 21. Age verification at the time of registration is mandatory.
If we have reason to believe that a minor has registered on our platform, we will immediately close that account and securely delete any information collected.
Policy Changes and Contact
Changes to the Privacy Policy
tk788 reserves the right to update this Privacy Policy from time to time in response to changes in services, legal requirements, or business practices.
- After each change, the "Last Updated" date at the top of the page will be revised.
- For significant changes, we will send a notice to your registered email address.
- Continued use of the services after the updated Policy is published will be considered your agreement to the new Policy.
- You are advised to review this page regularly.
International Data Transfers
Our servers and technology infrastructure may be located in various countries. As a result, your personal information may be processed outside Bangladesh. In such cases we ensure that:
- Appropriate security protections are maintained during data transfers.
- Adequate data protection standards exist in the recipient countries.
- Contractual data protection guarantees are secured with third parties.
Contact Us
If you have any questions or concerns about this Privacy Policy, or any requests regarding your information, please contact us in the following ways:
For more information, visit our FAQ page or our About Us page.